Refund policy

 

Returns & Refunds

At Squeeze Lab, we want you to enjoy your order. We offer a 30-day request window, meaning you have 30 days after your order is marked delivered to contact us about a return, replacement, or refund request.

To begin a request, email us at contactsqueezelab@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos or video if the item is damaged, defective, incorrect, or incomplete

Please do not send any item back without contacting us first and receiving return instructions.

Damaged, defective, incorrect, or incomplete items

If your item arrives damaged, defective, incorrect, or incomplete, please contact us at contactsqueezelab@gmail.com within 30 days after delivery.

After we review your request, we may offer a replacement, full refund, partial refund, or store credit. In some cases, a physical return may not be required.

Change-of-mind returns

For unused and unopened items in their original condition, contact us at contactsqueezelab@gmail.com within 30 days of delivery to request return authorization.

If your return is approved, we will provide return instructions and the applicable return address. Unless an item is damaged, defective, incorrect, or incomplete, customers are responsible for return-shipping costs.

Original shipping charges are non-refundable unless the item arrived damaged, defective, incorrect, or incomplete.

Non-returnable items

Items may not be eligible for return or refund if they have been opened, used, punctured, torn, altered, damaged after delivery, or returned without prior authorization.

Refund timing

If a refund is approved, it will be issued to the original payment method after the return is received and inspected, or after we approve a no-return resolution.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Contact us

For questions about an order, return, replacement, or refund, contact:

contactsqueezelab@gmail.com

Please include your order number in your message so we can assist you faster.